Refund/Cancellation Policy

Rush Hour Restaurant & Lounge

Refund & Cancellation Policy

Last updated: August 2026

1. Order Cancellations

Because our gourmet meals are prepared fresh to order, we can only accept cancellations within 5 minutes of placing an online order. Once food preparation has commenced, the order cannot be canceled.

2. Refunds for Food & Drinks

We strive for perfection in every dish. If you receive an incorrect order or if the quality does not meet our high standards, please contact us immediately. Refunds or replacements are provided at the discretion of management upon review of the issue.

3. Table Reservation Cancellations

If you need to cancel a VIP table reservation, we request that you notify us at least 4 hours in advance to allow us to accommodate other guests.

4. Processing Refunds

Approved refunds for online payments made via Paystack will be processed back to the original payment method and may take 3-7 business days to reflect in your account.